1.1Acceptance
Payment of the fare constitutes full acceptance of these conditions by the passenger and by every traveller named on the ticket. A ticket is personal to the named traveller and is not transferable.
Legal
Policies & legal information
Effective date: 8 September 2026
By paying for a ticket or using our website, app or services you accept every policy on this page. There are no other terms anywhere else.
01
Conditions of carriage
Effective date: 8 September 2026
By paying for a ticket the passenger confirms that they have read, understood and accepted all of the conditions below, on their own behalf and on behalf of every traveller named on the booking.
1.2Travel documents
Passports, visas, residency permits and any other travel document are solely the passenger's responsibility. GCC nationals travel on a valid national ID; all other passengers need a valid Saudi visa or iqama. Refusal of exit or entry by any authority is not the carrier's liability and gives no right to a refund.
1.3Check-in and departure
Passengers must be at the departure point at least 60 minutes before the scheduled time with their ticket and valid ID. The coach does not wait; a missed departure is treated as a no-show and is non-refundable.
1.4Luggage
The luggage allowance is two bags of 25 kg each (50 kg in total) in the hold plus one hand bag. Excess weight is charged at AED 3 per kilogram at boarding.
Luggage travels at the passenger's own risk. The carrier is not liable for loss, theft, damage or delay of luggage, valuables, documents, cash, jewellery or electronics, whether in the hold or in the cabin.
1.5Prohibited and undeclared items
The passenger is solely and legally responsible for the contents of their luggage and for compliance with the customs and border-control rules of every country on the route. Any prohibited, restricted or undeclared item, and every consequence arising from it (including fines, detention, delay of the coach or refusal of entry), is the passenger's responsibility alone.
1.6Conduct on board
Smoking, alcohol, narcotics, weapons and abusive, threatening or unsafe behaviour are not permitted on board or at boarding points. Passengers must follow the driver's and crew's instructions at all times.
The carrier may refuse carriage or remove a passenger without refund. Passengers are legally and financially liable for any damage they cause to the coach, its equipment, other travellers or third parties.
1.7Schedules, delays and changes
Departure and arrival times are indicative. Delays, route changes or cancellations caused by authorities, border procedures, weather, traffic, breakdown or force majeure are beyond the carrier's control. The carrier is not liable for consequential losses such as missed connections, accommodation, onward tickets or lost income.
1.8Refunds and date changes
Tickets are non-refundable except as set out in the Refund and Cancellation Policy on this page. Travel-date changes are subject to availability and to that policy.
1.9Seats, infants and minors
Seat numbers and the coach may change for operational reasons. Infants travel on a lap without a seat; a child using a seat requires a ticket. Minors travel under the full responsibility of the accompanying adult.
1.10Personal data and governing law
Personal data is used only for the booking and for the border and immigration requirements of the trip, as described in the Privacy Policy. These conditions are governed by the laws of the United Arab Emirates; the courts of Dubai have jurisdiction.
02
Terms of service
Last updated: June 2026
These terms govern your use of the website and services of Belad Al Sham Passenger Transport Co. L.L.C. ("Belad Al Sham", "we", "us"). By using the site, making a booking, or paying, you agree to these terms.
2.1Our services
We provide passenger coach travel between the UAE and Saudi Arabia, Oman and Syria, plus assistance applying for a Saudi tourism visa and group bookings for Umrah and Hajj.
2.2Bookings and payments
Prices are shown and charged in UAE Dirhams (AED) and processed securely through Tap Payments. A booking is confirmed once payment is successfully completed.
Prices and schedules may change, and the relevant authorities may suspend trips at certain times; we will make reasonable efforts to inform you of any change.
2.3Saudi tourism visa
We assist only with preparing and submitting your visa application. The approval or rejection decision rests solely with the competent Saudi authorities, and we do not guarantee approval.
You are responsible for the accuracy of the documents and information provided, and for ensuring your passport and residency are valid for at least 6 months.
2.4Your responsibilities
You agree to provide accurate information, not to misuse the site, and not to upload malicious files. We may refuse or cancel any request that breaches these terms.
2.5Cancellations and refunds
Cancellations and refunds are governed by the Refund and Cancellation Policy on this page.
2.6Limitation of liability
We are not liable for delays or events outside our control (such as authority decisions or road and border conditions). Our liability is limited to the extent permitted by law.
2.7Governing law
These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai.
03
Refund and cancellation policy
Last updated: June 2026
This policy explains when payments made to Belad Al Sham Passenger Transport Co. L.L.C. can be refunded. All payments are processed in UAE Dirhams (AED) through our payment provider, Tap Payments.
3.1Trip (bus) tickets
A ticket may be cancelled and refunded only if the request is made at least 48 hours before the scheduled departure, and only for a valid reason: for example a medical emergency, a death in the immediate family, a refused Saudi visa, or a trip that we or SAPTCO reschedule or cancel. Supporting documentation may be requested.
As the official agent for SAPTCO (the Saudi Public Transport Company), tickets to Saudi Arabia are booked and issued through SAPTCO's official system. Refunds for these tickets are therefore subject to SAPTCO's terms and approval. We submit eligible requests on your behalf and pass on any refund SAPTCO approves.
Requests made less than 48 hours before departure, and no-shows, are not eligible for a refund. Approved refunds are returned to the original payment method.
3.2Group bookings (Umrah and Hajj)
Group bookings are confirmed against a written quote. Any deposit and cancellation terms are set out in that quote.
Refund eligibility depends on the stage of the booking and supplier (hotel and transport) commitments. Please contact us as early as possible.
3.3How refunds are processed
Approved refunds are returned to the original card or payment method via Tap Payments, typically within 5 to 10 business days depending on your bank.
3.4How to request a refund
Contact us on WhatsApp, by phone at +971 4 271 0620, by email at info@beladelsham.com, or at any branch. Please include your booking reference.
04
Privacy policy
Last updated: June 2026
This policy explains how Belad Al Sham Passenger Transport Co. L.L.C. collects, uses and protects your data when you use our website, app and services.
4.1Data we collect
Your name and contact details (phone, email), and booking and travel details.
4.2Payments
Payments are processed by our payment providers, Stripe and Tap Payments. We do not store your card details on our servers.
4.3The mobile app and your account
When you create an account in the Belad Al Sham app we store your email, phone number and name to secure your account, show your bookings and Passenger Card, and send booking confirmations and e-tickets. You can sign in with email, phone (a one-time code sent via WhatsApp or SMS), or your Google account.
4.4Location
We use your approximate country (inferred from your network) only to show the right routes, currency and prices. We do not track your precise location.
4.5Notifications and diagnostics
If you enable notifications we store your device's push token to send booking confirmations and trip reminders. We collect anonymised crash and technical diagnostics to improve app stability. We do not use your data for advertising and we do not sell it.
4.6How we use your data
To fulfil your bookings, communicate with you about your request, and meet legal obligations.
4.7Sharing
We share only the data needed with our payment provider, and with suppliers where necessary to deliver the service. We do not sell your data.
4.8Retention and security
We keep data for as long as needed to provide the service and comply with the law, and we take reasonable measures to protect it.
4.9Your rights
You can request access to, correction of, or deletion of your data by contacting us.
4.10Deleting your account
You can permanently delete your account and personal data from within the app (Profile, then Delete account), or by emailing info@beladelsham.com. We remove your personal data; booking and payment records required by law are anonymised and retained for accounting and regulatory purposes.
05
Privacy policy: Belad Driver app
Last updated: 8 September 2026
Belad Driver is an internal operations app for drivers employed by Belad Al Sham Passenger Transport Co. LLC (Dubai, UAE). It is not available to the public: accounts are created by Belad Al Sham's dispatch team and handed to drivers; the app has no sign-up.
5.1What the app collects
Account identifier: the username assigned to the driver by Belad Al Sham, and the password the driver types to sign in.
Precise location: ONLY while the app is open in the foreground AND a trip has been started (the driver tapped Departed). Location is sent roughly every three minutes during the trip and with each trip-step tap, and stops when the trip is marked arrived or the app is closed. The app never collects location in the background.
Trip step timestamps: when the driver taps Departed, a pickup stop, border reached or cleared, and Arrived.
Nothing else. The app does not collect contacts, photos, messages, advertising identifiers, or any data for tracking across other apps or websites.
5.2Why
To run our coach operations: dispatch sees where each coach is during a trip, and passengers on that coach can see the bus position and progress from their own ticket link.
Data is used only for operating Belad Al Sham's transport service. It is not sold, not used for advertising, and not shared with third parties except the infrastructure providers that host our platform.
5.3Retention
Trip step timestamps are kept as part of the operational record of each departure. Location points are kept for operational review and then deleted on a rolling basis; passengers only ever see the latest position, never a history.
5.4Accounts and deletion
Driver accounts are created, suspended and deleted by Belad Al Sham administration from the company dashboard. A driver who leaves the company has their app access revoked and their account deleted by administration; drivers can request this at any time from their dispatcher or by contacting us. Because the app has no self-service sign-up, there is no self-service deletion inside the app.
06
Contact us
Questions about any policy on this page, a refund request, or your data:
6.1Belad Al Sham Passenger Transport
Belad Al Sham Passenger Transport Co. L.L.C., Deira, Dubai, United Arab Emirates.
Phone and WhatsApp: +971 4 271 0620. Email: info@beladelsham.com. Website: www.beladelsham.com.