Refund & Cancellation Policy

A ticket may be cancelled and refunded only if the request is made at least 48 hours before the scheduled departure, and only for a valid reason — for example a medical emergency, a death in the immediate family, a refused Saudi visa, or a trip that we or SAPTCO reschedule or cancel. Supporting documentation may be requested.

As the official agent for SAPTCO (the Saudi Public Transport Company), tickets to Saudi Arabia are booked and issued through SAPTCO's official system. Refunds for these tickets are therefore subject to SAPTCO's terms and approval — we submit eligible requests on your behalf and pass on any refund SAPTCO approves.

Requests made less than 48 hours before departure, and no-shows, are not eligible for a refund. Approved refunds are returned to the original payment method.

Group bookings are confirmed against a written quote. Any deposit and cancellation terms are set out in that quote.

Refund eligibility depends on the stage of the booking and supplier (hotel/transport) commitments — please contact us as early as possible.

Approved refunds are returned to the original card/payment method via Tap Payments, typically within 5–10 business days depending on your bank.

Contact us on WhatsApp, by phone at +971 4 271 0620, by email at info@beladelsham.com, or at any branch — please include your booking reference.